What is your money back guarantee policy?Updated 24 days ago
Our Commitment to Quality and Satisfaction
At The Purest Co., we take pride in delivering high-quality products and supporting your wellness journey with confidence. To uphold this commitment, we offer a comprehensive 90-Day Money-Back Guarantee on eligible purchases.
Money-Back Guarantee & Store Credit Options
🔄 Not satisfied with your purchase?
If, within 90 days, you feel a product is not suitable for your needs, you may choose between:
✔ Refund – Credited back to your original payment method (subject to Money-Back Guarantee eligibility and review)
✔ Store Credit – Receive credit equal to your approved claim amount for future purchases (counts toward the PHP 16,000 lifetime limit)
Money-Back Guarantee Lifetime Claim Limit
Each customer may claim up to PHP 16,000 in total across all orders and claims under the same customer/account. Once the lifetime limit reaches PHP 16,000, no further Money-Back Guarantee claims can be processed.
This limit allows us to continue providing our products and Money-Back Guarantee support fairly to all customers while helping protect against unintended policy misuse.
Bundle & System Purchases
Products purchased as part of a bundle or system are assessed individually under the Money-Back Guarantee policy. If only certain products are unsuitable, the Money-Back Guarantee may apply only to the affected product(s), rather than automatically to the full bundle or order.
As our products are designed to support different wellness goals and customer preferences, suitability and experience may vary from person to person.
Refund Process
💳 Refund to Original Payment Method
• Once approved, refunds will be processed back to the original payment method.
• Processing times may vary depending on your bank or payment provider. Funds typically appear within 10–20 business days.
🛍 Store Credit Option
If you choose store credit instead of a refund:
• You will receive a voucher equal to your approved claim amount
• Store credit is valid for 3 months from issuance
• Store credit may be used for any product on our website
• One-time use only
• Products purchased using store credit are no longer eligible for Money-Back Guarantee claims
• Money-Back Guarantee no longer applies after store credit issuance or use
Benefits of Store Credit
✅ Flexibility – Use it for any future purchase
✅ Convenience – Apply the credit easily at checkout
✅ Explore More – Try new products or restock your favorites
Review & Approval
All Money-Back Guarantee claims are subject to review and approval. The Purest Co. reserves the right to partially approve, limit, or decline claims in cases involving repeated claims, unusual claim patterns, or suspected policy misuse.
Terms & Conditions
📌 Customers may choose either a refund or store credit under the Money-Back Guarantee policy
📌 Maximum Money-Back Guarantee limit: PHP 16,000 total across all orders and claims per customer/account
📌 To initiate a claim, please contact our customer support team via email at [email protected] or through live chat with proof of purchase
📌 Please confirm whether any purchased products are still in your possession when submitting a claim request
At The Purest Co., your satisfaction remains our priority. Shop confidently knowing we’re committed to supporting you fairly and responsibly throughout your wellness journey 💛