How do I make a return?

🔄 Product Returns & Exchange Policy

At The Purest Co, we want you to feel confident and satisfied with your purchase. If you’ve had a change of mind or feel that the product you received isn’t the right fit, we offer a simple return and exchange process.

🗓 Return & Exchange Window
Returns and exchanges are accepted within 15 days from the date of delivery for the following cases:

You’ve changed your mind and no longer want the product
You received the item but realized it’s not suitable and would like to try another product

📌 Return Criteria
✔ Products must be unopened, unused, and in their original condition
✔ Return request must be made within 15 days of delivery

🔁 How to Return or Exchange
1️⃣ Initiate a Request
Contact our support team at [email protected] or via live chat with your order number and the item(s) you’d like to return or exchange.

2️⃣ Follow Return Instructions
Our team will guide you through the return or exchange process and share the necessary return instructions.

3️⃣ Return Shipping
We’ll provide you with a return shipping label once your request is confirmed.

4️⃣ Inspection & Processing
After we receive and inspect the item, we’ll process either a refund to your original payment method or send out the replacement product, based on your preference.

💬 Need Help?
We’re here to support you! Reach out to us anytime at [email protected] or via live chat.

How do I make a return?Updated 2 months ago